Main Purpose of the Job
• Manage and direct all activities of the QA department to achieve all site quality needs in regard to customer quality and complaints
• Ensure compliance to all key site bodies
• Ensure that quality is promoted both internally and externally and that standards are maintained in the workplace.
Principal Accountabilities
• Manage, direct and support QA team members
• Manage the active portfolio of current customer quality issues and complaints
• Own and manage QMS system ensuring compliance with ISO9001, AIB and BRC
• Carry out (and coach team members in) root cause analysis on customer quality issues and implementing corrective actions into operations
• Act as site lead auditor managing the site audit schedule and coach members of the audit pool
• Assist customer services with all Quality & Technical related enquires/complaints
• Support Operations in communication of quality issues and shop-floor briefs
Core Competencies
• Ability to investigate, identify root causes and implement and verify corrective actions relating to any type of quality non-conformities
• Ability to work well in team and on their own within a high-pressured environment
• Excellent communication skills
Qualifications
• Manufacturing background preferred but not essential
• Good computer skills required.
• Certificates held relating to Quality functions such as root cause analysis and Quality tools and techniques would be preferred