The Client Services Officer role involves managing client accounts and ensuring the efficient processing of payments and transactions while developing and maintaining key relationships. The successful candidate will contribute to the operational success of the Client Services department, enhancing processes and driving client satisfaction.
Client Details
The client is an award-winning financial services firm based in the City of London, with a global presence and a reputation for rapid growth and innovation.
Description
*Identify and act on opportunities to enhance client servicing needs.
*Oversee all aspects of the client journey, from pre-account submissions to ongoing account management.
*Manage business operational projects and ensure strict adherence to processes and procedures.
*Develop and maintain relationships with banking counterparties and internal stakeholders.
*Ensure timely processing of payments and adherence to Service-Level Agreements.
*Contribute to system and process improvements within the department.
Profile
The ideal Client Services Officer candidate will have some experience in financial services, with strong time management, communication, and client service skills. They will be proactive, diligent, and able to thrive in a challenging environment, with the ability to adapt to new challenges and work effectively as part of a team.
Job Offer
The successful Client Services Officer will receive a competitive salary, private healthcare from day one, life-changing equity opportunities, and access to a range of benefits including a cycle-to-work scheme, quarterly team celebrations, sponsored learning and development, and a state-of-the-art office with a gym and free bar for Friday drinks.