Advisor
other jobs eFinancial Careers
Added before 2 Days
- England,London,City of London
- full-time
- Competitive salary
Job Description:
Advisor
Application Deadline: 3 January 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
As an Advisor, you’ll be the person responsible for deploying or re-deploying an engineer to attend a customer’s home emergency claim. You’ll also be responsible for progressing the claim through to completion, ensuring that any and all follow-on work is booked in quickly and efficiently, keeping the customer informed and offering the best possible customer service.
With a personable and empathetic approach, you’ll need to be able to effectively communicate with both customers and contractors, and also be comfortable answering any policy or customer service related queries regarding the customer’s home emergency claim.
WorkingHours: Full-Time, 37.5 hours per week, from 9:00 - 17:00 Monday - Friday, with at least one Saturday 9:00 - 17:00 every 3 weeks (a day off during the week will be scheduled in during any week you’re working a Saturday), however, flexibility will be required depending on business requirements. We consider national holidays to be normal working days.
What will your day look like: *Taking inbound calls from customers relating to the progress of their home emergency claim, and updating the customer accordingly based on case notes.
*Making outbound calls, sending sms messages or emails to customers in order to provide them updates regarding the progress of their claim or book appointments for contractor attendance.
*Deployment and/or re-deployment of home emergency claims to our approved contractor network via our CRM system, email, sms or phone.
*Utilising our CRM based system to create and manage follow-on cases when additional work is required after the engineer’s first visit.
*Checking policy cover against quoted works to ensure that we are providing a service in line with what the customer is covered for within their policy documentation.
*Responding to email queries from both customers and contractors from our approved network.
*Authorisation of quotes from contractors for further required home emergency works, including parts and labour costs, within the customer’s policy limitations.
Knowledge and Abilities: *At least 1 years’ experience in an office-based administration role.
*Ideally should have experience handling insurance claims.
*Experience of working in a home emergency setting is strongly preferred.
*Basic knowledge of Microsoft Excel functionalities is absolutely essential.
*A good knowledge of CRM based systems is preferred but not essential.
*Demonstrable experience of working in a fast-paced and demanding administrative role.
*Ability to see things from the customer’s perspective and put the customer first.
*Good standard of literacy along with excellent listening, written and verbal communication skills.
*Proven time management skills and a willingness to take ownership of work.
*The ability to work well under pressure to tight timescales.
*Methodical and organised approach to ensure that all customer contacts are correctly completed in a timely manner.
*Strong problem-solving skills coupled with an ability to negotiate through alternative solutions with the client.
*Proven decision-making skills.
Benefits:
Career & Purpose *Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social *The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health *Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing *Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working; hybrid, work from home or join a collaborative office space
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Application Deadline: 3 January 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
As an Advisor, you’ll be the person responsible for deploying or re-deploying an engineer to attend a customer’s home emergency claim. You’ll also be responsible for progressing the claim through to completion, ensuring that any and all follow-on work is booked in quickly and efficiently, keeping the customer informed and offering the best possible customer service.
With a personable and empathetic approach, you’ll need to be able to effectively communicate with both customers and contractors, and also be comfortable answering any policy or customer service related queries regarding the customer’s home emergency claim.
WorkingHours: Full-Time, 37.5 hours per week, from 9:00 - 17:00 Monday - Friday, with at least one Saturday 9:00 - 17:00 every 3 weeks (a day off during the week will be scheduled in during any week you’re working a Saturday), however, flexibility will be required depending on business requirements. We consider national holidays to be normal working days.
What will your day look like: *Taking inbound calls from customers relating to the progress of their home emergency claim, and updating the customer accordingly based on case notes.
*Making outbound calls, sending sms messages or emails to customers in order to provide them updates regarding the progress of their claim or book appointments for contractor attendance.
*Deployment and/or re-deployment of home emergency claims to our approved contractor network via our CRM system, email, sms or phone.
*Utilising our CRM based system to create and manage follow-on cases when additional work is required after the engineer’s first visit.
*Checking policy cover against quoted works to ensure that we are providing a service in line with what the customer is covered for within their policy documentation.
*Responding to email queries from both customers and contractors from our approved network.
*Authorisation of quotes from contractors for further required home emergency works, including parts and labour costs, within the customer’s policy limitations.
Knowledge and Abilities: *At least 1 years’ experience in an office-based administration role.
*Ideally should have experience handling insurance claims.
*Experience of working in a home emergency setting is strongly preferred.
*Basic knowledge of Microsoft Excel functionalities is absolutely essential.
*A good knowledge of CRM based systems is preferred but not essential.
*Demonstrable experience of working in a fast-paced and demanding administrative role.
*Ability to see things from the customer’s perspective and put the customer first.
*Good standard of literacy along with excellent listening, written and verbal communication skills.
*Proven time management skills and a willingness to take ownership of work.
*The ability to work well under pressure to tight timescales.
*Methodical and organised approach to ensure that all customer contacts are correctly completed in a timely manner.
*Strong problem-solving skills coupled with an ability to negotiate through alternative solutions with the client.
*Proven decision-making skills.
Benefits:
Career & Purpose *Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social *The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health *Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing *Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working; hybrid, work from home or join a collaborative office space
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Job number 1828890
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Company Details:
eFinancial Careers
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