Role
*The incumbent will be for the Transformation Strategy, design of the Target State and prioritisation of the transformation budget.
*You will be responsible for programme and project design and delivery, change methodology and toolset and providing Project Management and Business Analyst resources to staff programmes and projects.
*Service Management Group. This includes Business Service Management (responsible for the Service Management Methodology and supporting Business Service Owners in their roles overseeing the end-to-end delivery of business services), Business Continuity, Management and Corporate Real Estate Services.
*You will also have previous experience in managing third-party providers (both internal and external) and managing third party risk.
*The Procurement Manager is also responsible for the Data Strategy, design of the Data Architecture and supporting delivery of data solutions.
*The Procurement & Third-Party Management team are responsible for Supplier Strategy, Contract Management, Service Monitoring, Invoice Management and Third-Party Risk Management. This includes large scale outsourcing and there is an opportunity to support with the initial phases of a multi-year offshore program.
Responsibilities:
Manage on-going offshoring services against Contractual Terms especially in relation to monitoring KPI’s and service credits.
*Support drafting SoW’s and supporting functional leads in transposing their requirements to contractual terms.
*Working to provide category expertise and knowledge in support of Business Process Outsourcing (BPO).
*Providing BPO market insights and best practices.
*Coordinating with business leads to track and maintain progress on saving initiatives.
*Produce and embed outputs to ensure commercial and contractual negotiations remain on track.
*Work closely with the Legal Department to ensure contracts are finalised appropriately.
*Lead and support commercial and contractual negotiations.
*Work closely with the America’s Division to align offshoring requirements.
*Ensure savings, pipeline, milestones, risks, issues & compliance are accurate and report to line management and appropriate governance forums.
*Lead/ participant in Procurement related meetings, project reporting and governance.
Qualifications, Skills, Experience
The right candidate will have the following:
*Strong business acumen, researching, investigating and problem solving.
*Demonstrable experience in governance and spend control in the banking industry necessary.
*Analytical thinking: Ability to critically evaluate complex documentation/stakeholder updates for the Project Manager/to wider project forums.
*Proven Stakeholder Management
*Presentation: Experience in producing high quality materials to senior stakeholders.
*Strong BPO vendor management and governance oversight experience. Strong analytical capabilities and critical thinking skills; ability to translate data into decision making.