�? 12 Month Fixed Term Contract - Join Our Clients Team as a Customer Service Sales Co-Ordinator! �?
Location: Redditch
Contract Length: 12-15 Months
Salary: £27,000 - £29,000
Hours: 9:00 AM - 5:30 PM (Monday to Thursday), Early Finish at 3:30 PM on Fridays!
Hybrid Working: Office days on Tuesday and Wednesday
Are you ready to be the heartbeat of our clients customer service team? We’re looking for a dynamic and enthusiastic Customer Service Sales Co-Ordinator to join our clients family business. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, this is the perfect role for you!
What You’ll Do:
*Be the First Point of Contact: Engage with both UK and international customers, ensuring their satisfaction every time.
*Manage Orders: Oversee the entire process from input to delivery, ensuring accuracy and efficiency.
*Communicate Clearly: Keep customers informed and manage their expectations with transparency.
*Collaborate: Work closely with Supply Chain and other departments to manage promotions and peak periods.
*Problem-Solve: Address issues proactively to prevent service disruptions.
*Build Relationships: Develop strong connections with customers and hauliers to ensure seamless deliveries.
About You:
*Customer Service Pro: Experience in a similar role within the logistics industry is a plus.
*Detail-Oriented: Excellent attention to detail and organisational skills.
*Team Player: Strong interpersonal skills and the ability to work well with others.
*Proactive: Forward-thinking and motivated to continuously improve.
*Reliable: Consistently deliver excellent results under pressure.
*Tech-Savvy: Proficient in Excel and comfortable with various systems.
Our Values:
*Results First: Stay focused and energised, always delivering your best.
*Customer-Friendly: Be approachable and provide accurate, timely information.
*Integrity: Keep promises and communicate openly.
*Solution-Oriented: Overcome challenges with innovative ideas.
*Passionate: Deliver consistent, happy customer experiences.
*Professional: Care about our people, environment, and workplace.
*Memorable: Exceed expectations and delight our customers.
Why You’ll Love Working Here:
*Family Atmosphere: We take our responsibilities to our staff and customers seriously.
*Work-Life Balance: Enjoy a hybrid working model (2 days in the office) with early finishes on Fridays.
*Growth Opportunities: Support for personal development and career progression.
*Supportive Team: Share best practices and contribute to a collaborative environment.
Ready to make a difference and join a team that values your contributions? Apply now and be part of our exciting journey!