Global Accounting Network are partnered with a well established software business. We are seeking a skilled Temporary Administrative Assistant to join our team for 3 months initially. This role involves supporting key administrative functions, ensuring smooth communication and efficient handling of partner cases and sales inquiries.
This is a temporary position, ideal for someone eager to contribute to a fast-paced, dynamic environment while supporting critical organizational functions.
Key Responsibilities: *Email Management: Monitor and respond to general inquiries, ensuring timely and effective communication.
*Issue Escalation: Identify and escalate urgent or unresolved matters to the appropriate team or management.
*Partner Case Coordination: Track, follow up, and manage partner cases, ensuring timely updates and smooth progress through internal channels.
*Sales Inbox Oversight: Manage the sales inbox, routing queries to the correct teams or individuals.
*Ticket Creation: Assist with generating and prioritizing tickets for partner requests or issues.
*Case Updates: Regularly check case statuses and communicate updates as necessary.
*General Administrative Support: Provide broader administrative assistance to enhance team efficiency.
What We’re Looking For: *Strong organizational skills and the ability to multitask.
*Clear and effective written and verbal communication.
*Prior experience in an administrative role is an advantage.
*Proficiency with tools such as SFDC, case management systems, and Microsoft Office.