Customer Support Coordinator

Location: Tonbridge
Salary: £28,800 - £31,900 (DOE)
Hours: Monday – Friday 8.30am – 5pm (1 hour for lunch)
Contract: Maternity Cover
  
A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions.
  
Key Responsibilities:
*Manage and respond to customer queries via email and phone.
*Log and track customer issues
*Prepare and issue weekly defect and exception reports.
*Allocate tasks to Customer Support Operatives and contractors.
*Oversee inspections, contractor performance, etc
*Coordinate CRM diaries and schedule works efficiently.
*Ensure customers are informed throughout the remediation process.
  
Skills & Experience:
*Strong administrative and customer service skills.
*Ability to work independently, prioritise tasks, and problem-solve.
*Excellent communication and interpersonal abilities.
*Experience in face-to-face customer service is essential.
  
Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service!
  
Apply now: Send your CV to Melissa  or Ben at TN Recruits Temps to discover more and to make your application for an immediate interview.
  
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