Fast growing service business based in the Bury area requires a Customer Service Executive, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
*Act as the primary point of contact to key accounts
*Manage and resolve a wide range of account queries
*Continuously develop the service offering to key accounts
*Communicate any billing issues to the billing team and vice versa
*Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
*Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
*Support the launch of new products of services through effective internal and external communication
*Support back-office in providing aftersales support and customer care
*Various standard and adhoc reporting
Desired personal attributes
*Excellent organisational skills
*Self-motivated
*Excellent verbal and written communication skills
*Good arithmetic skills
*Computer literate with strong Excel and Outlook skills
*Excellent attention to detail
*Good at working as part of a team and individually
In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.