Housing Officer
Derby
Job Role
To provide support and assistance to homeless people (including known rough sleepers) residing in Emergency Accommodation (Milestone House)
To support those people residing in the accommodation to move on to appropriate accommodation (and therefore contribute towards Derby’s vision to eradicate rough sleeping in the city).
Key Responsibilities
To be part of a team of staff covering shifts at the emergency accommodation provision based at Milestone House.
To manage a case load that delivers effective advice, support, motivation and crisis intervention to customers in Milestone House
Complete support plans and dynamic risk assessments for customers and review these in line with local procedure and defined timescales.
To safeguard vulnerable customers at all times and where concerns are identified, ensure that Derby Safeguarding Adult Board procedures are followed.
To liaise with the Milestone House Manager, Team Leader and implement an action plan around any identified vulnerabilities - working closely with the MASH team to safeguard those at risk.
Maintain effective partnerships with key statutory and voluntary agencies
To provide advocacy and practical assistance in maximising customers income, by assisting with benefit claims and checking that the required documentation/evidence that accompanies the claim is appropriate