Customer Service Manager
other jobs Lloyd Recruitment Services Ltd
Added before 1 hours
- England,South East,Surrey
- full-time
- £38,000 - £40,000 per annum
Job Description:
Job Title: Customer Service Manager
Location: Redhill
Salary: £38-40k (dependent on experience)
Job Type: Permanent
About the Role
We’re looking for a customer-focused leader to manage a small, close-knit customer service team. You’ll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving operational efficiency through proactive problem-solving.
Key Responsibilities
*Lead and motivate the team to deliver outstanding customer service.
*Manage client requests, meeting KPIs and SLAs.
*Optimise processes and build strong client relationships.
*Monitor and improve team performance.
What We’re Looking For
*Proven management experience in customer service or a similar field.
*Strong Microsoft Office 365 skills.
*Excellent communication and organisational abilities.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Location: Redhill
Salary: £38-40k (dependent on experience)
Job Type: Permanent
About the Role
We’re looking for a customer-focused leader to manage a small, close-knit customer service team. You’ll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving operational efficiency through proactive problem-solving.
Key Responsibilities
*Lead and motivate the team to deliver outstanding customer service.
*Manage client requests, meeting KPIs and SLAs.
*Optimise processes and build strong client relationships.
*Monitor and improve team performance.
What We’re Looking For
*Proven management experience in customer service or a similar field.
*Strong Microsoft Office 365 skills.
*Excellent communication and organisational abilities.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Job number 1831597
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Company Details:
Lloyd Recruitment Services Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
Lloyd Recruitment Services was founded in 1996 by Jenny Wilson from a small shared office based in Redhill, Surrey. Her ethos behind the Lloyd Recruit...