Employer Description:
Northumbria Healthcare NHS Foundation Trust Is one of the country’s top performing NHS 
foundation trusts, looking after the wellbeing of around half a million people across 
Northumberland and North Tyneside – one of the largest geographical areas of any NHS trust 
in England. Northumbria Healthcare NHS FT provides health and social care 
services in Primary care, Acute hospitals, Community hospitals and services and adult Social care 
(PACS) through the 10000 employed staff.
Vacancy Description:
Northumbria Healthcare’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the IT support officer is to support existing PC equipment and software application along with the deployment of new equipment and software.
Main duties for this role include:
*To assist in providing support for all PC equipment, software and mobile devices 
throughout the Trust including installation of PC hardware, software and peripheral 
devices.
*Investigate routine enquiries, queries from staff providing assistance & advice as
required.
*To order, install, and configure new IT desktop equipment and Mobile devices
*To manage and maintain asset database and documentation as appropriate to the 
role.
*To ensure new equipment is installed and configured in a timely manner and in line 
with Trust standards and service levels.
*To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line 
with Trust standards and service levels.
*To work within the Trust IM&T Security Policy at all times and ensure all systems 
supported comply with this.
*To update systems as appropriate to track the lifetime of IT assets within the Trust
Desirable Skills:
*Demonstrable knowledge of desktop & Mobile equipment, including: PCs, Laptops, Printers, iPods / iPads / iPhones and Android devices
* A good knowledge of Windows-based operating systems, Microsoft Outlook and 
Microsoft Office suites.
*A good knowledge of Windows-based operating systems, Microsoft Outlook and Microsoft 
Office suites, with the ability to troubleshoot and resolve basic IT incidents
Personal Qualities:
*Team player
*Good communicator
*Ability to respond positively to supervisor feedback
Desired Qualifications:
*5 A-C GCSE qualifications, including Mathematics and English
*ECDL, BTEC, NVQ or equivalent qualification or knowledge in IT
Entry Requirements:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
*GCSE Maths and English (or equivalents) at grades 3+ (D or above)
*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 
For more information please visit the UK ENIC website
Benefits:
Our people are important to us, so if you join us we want to make sure that you have the very BEST staff offers and benefits. Benefits include;
*Extensive health and well being programme
*NHS Pension Scheme (one of the most comprehensive and generous schemes within the UK)
*In association with Curry’s PC World,  employees get access to over 5,000 products via salary sacrifice.
*Cycle scheme - stay fit and save money on everything you need for your bike. You can 
spread the cost of a brand new bike over multiple installments.
*Lease a car for you and your family through our NHS Fleet Solutions with salary 
sacrifice available. We have a wide range of vehicles available to suit all budgets
*Childcare Scheme - cost-saving on childcare and vouchers
*Car parking scheme
Please note: You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider 
making reasonable adjustments to the role, if necessary, to enable a disabled person to 
undertake the role.
Future Prospects:
This is a permanent role. Successfully performance throughout the apprenticeship and employment can lead to an ongoing opportunity and a job within the Digital Services Team.
Important Information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. 
Apply now!
To apply for this role, you must complete the application via this NHS jobs Job Advert
The closing date is 5th January 2025.