Problem Manager - DV Cleared
other jobs Reed Secure
Added before 2 Days
- England,South West,Wiltshire
- full-time
- £300 - £350 per day, inc benefits
Job Description:
Problem Manager - DV cleared *£300 per day, inside IR35
*Onsite - Corsham
*Full time, contract
Are you ready to take on a challenging role that impacts the way the world works? Join our Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D)) Programme as a Problem Manager. This role requires a proactive individual who can manage a varied workload and deliver exceptional Service Management. You will be co-located on site, working directly with the customer in a dynamic and collaborative environment.
Day-to-day of the role: *Maintain detailed records of known errors and workarounds, ensuring information is accessible and up to date.
*Provide regular verbal and written briefings to the programme and stakeholders, including post-reviews of all problems in project and live environments.
*Host and chair meetings and Problem Management Working Groups as required, facilitating effective communication and decision-making.
*Engage with internal and external stakeholders to fulfill problem management duties effectively.
*Ensure all related artefacts are captured for audit and assurance purposes.
*Collaborate with Knowledge and Configuration Managers to maintain a single repository for all project and live services problem-related activities.
*Anticipate, investigate, and resolve problems on systems and services, ensuring comprehensive documentation within the relevant reporting systems.
*Coordinate the implementation of agreed remedies and preventative measures.
*Analyse and report on patterns and trends at the Problem Management Review Board and the Monthly Services Review Board.
*Lead the implementation of agreed remedies and preventative measures, and manage problems/incidents in an agile environment focusing on rapid development and continuous delivery.
Required Skills & Qualifications: *Excellent communication skills, both verbal and written, with a keen attention to detail, especially when producing or reviewing problem records.
*Certified in ITIL v3 or v4.
*Proficient in reporting and preparing management information to inform both localized management and the wider team of progress.
*Working knowledge of Remedy software.
*Experience in managing problems/incidents in an agile environment.
*Ability to work independently and within a team in a collaborative environment.
*Onsite - Corsham
*Full time, contract
Are you ready to take on a challenging role that impacts the way the world works? Join our Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D)) Programme as a Problem Manager. This role requires a proactive individual who can manage a varied workload and deliver exceptional Service Management. You will be co-located on site, working directly with the customer in a dynamic and collaborative environment.
Day-to-day of the role: *Maintain detailed records of known errors and workarounds, ensuring information is accessible and up to date.
*Provide regular verbal and written briefings to the programme and stakeholders, including post-reviews of all problems in project and live environments.
*Host and chair meetings and Problem Management Working Groups as required, facilitating effective communication and decision-making.
*Engage with internal and external stakeholders to fulfill problem management duties effectively.
*Ensure all related artefacts are captured for audit and assurance purposes.
*Collaborate with Knowledge and Configuration Managers to maintain a single repository for all project and live services problem-related activities.
*Anticipate, investigate, and resolve problems on systems and services, ensuring comprehensive documentation within the relevant reporting systems.
*Coordinate the implementation of agreed remedies and preventative measures.
*Analyse and report on patterns and trends at the Problem Management Review Board and the Monthly Services Review Board.
*Lead the implementation of agreed remedies and preventative measures, and manage problems/incidents in an agile environment focusing on rapid development and continuous delivery.
Required Skills & Qualifications: *Excellent communication skills, both verbal and written, with a keen attention to detail, especially when producing or reviewing problem records.
*Certified in ITIL v3 or v4.
*Proficient in reporting and preparing management information to inform both localized management and the wider team of progress.
*Working knowledge of Remedy software.
*Experience in managing problems/incidents in an agile environment.
*Ability to work independently and within a team in a collaborative environment.
Job number 1832093
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Company Details:
Reed Secure
Founded in 1995, Reed.co.uk was the first recruitment website offered by a recruitment agency in the UK. Since then, Reed.co.uk has grown to become on...