Client Controls Business Associate  *Job Type: Full-time
*Location: Newcastle
*Salary: £25,000 - £35,000
Join our Chief Administration Office (CAO) as a Client Controls Specialist, where you will play a pivotal role in enhancing the delivery of Wealth and Investment services while mitigating operational risks. This position is crucial for supporting client-facing teams by managing business risks, operational events, and emerging risks to boost business productivity and efficiency.
Day-to-day of the role: *Identify, analyse, and mitigate operational risk issues across client-facing teams.
*Develop enhancements to processes and outcomes to improve efficiency and effectiveness.
*Proactively sample processes and assess the effectiveness of controls to pinpoint improvement opportunities.
*Design and implement control-based solutions to reduce Key Risk Indicators (KRIs), including CASS breaches and operational events.
*Prepare for meetings and focus groups, including the production of meeting materials and coordination of other initiatives.
*Monitor key KRIs, Management Information, and other relevant data as required.
*Organise and deliver targeted training for client-facing teams across multiple office locations, as needed.
*Ensure the timely delivery of expected outcomes.
Required Skills & Qualifications: *Must have a solid understanding of risk management principles.
*Excellent written and spoken English, including proficient report writing skills.
*Strong numerical skills and proficiency in MS Office 365.
*Experience within the financial services sector, ideally within a wealth/asset management environment, is highly desirable.
Benefits: *Competitive salary package.
*Opportunities for professional growth and development.
*Dynamic and supportive work environment.