Customer Service AdministratorOverview We are seeking a dynamic and experienced Customer Service Administrator to join the team at an exciting period of growth. The successful candidate will play a key role in supporting our Customer Services team, ensuring the delivery of first-class service in a busy office environment. This is an excellent opportunity for someone with a background in customer services, strong communication skills, and a desire for self-development.
Benefits *Up to £23,000 basic salary
*Annual 10% discretionary bonus
*Pension and private healthcare
*Free onsite parking
Responsibilities *Manage inbound and outbound customer calls for orders and product queries
*Handle troubleshooting and complaints for all products, including software and mobile apps
*Process orders and maintain data input
*Proactively engage with customers to manage relationships and identify additional support needs
*Follow standardised procedures and deadlines, documenting all customer interactions in the CRM system
*Liaise with 3rd party partners to ensure timely deliveries
Qualifications *Background in Customer Services
*Strong interpersonal communication skills
*Experience in complaint handling
*Excellent IT skills
*Attention to detail and accuracy
*Flexibility and ability to adapt to a rapidly changing environment
If you are a self-motivated professional with a passion for delivering exceptional customer service and administration - Apply now and be part of our dedicated team!