Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.As Capacity Planning Manager, you will be responsible for supporting the long-term capacity strategy and plan for the DSP Program. In this role, you will create transparent processes, develop scalable infrastructure, and streamline capacity planning workflows. Implementing metrics and collaborating cross-functionally will be key to enhancing the organization’s capacity planning capabilities. This strategic role will transform the DSP planning function to support long-term growth and scalability.Because of the impact, this is a highly visible role with senior leaders and decision makers in Amazon operations. The incumbent will regularly lead business and planning reviews with senior operations leaders, and manage relationships and drive alignment across a variety of stakeholders – including planning, finance, fleet, expansion and the local country teams. It is also a highly innovative space requiring the incumbent to use a quantitative and analytical approach, balanced by business judgment to determine the capacity strategy, while constantly iterating on the process to drive improvements.Successful candidates will think like business owners and drive results by building solutions on behalf of our customers. They love innovation and enjoy interacting with different stakeholders. They will be resourceful, customer-focused, team oriented, have an ability to work independently under time constraints, and will have an ability to change focus at a moment’s notice, while still meeting deadlines. They will have experience in data management. scalable reporting and process enhancement. The candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.This role is open for London (LHR) and Madrid (MAD)Key job responsibilities-Improve existing manual process and automate them to be more scalable.-Build a scalable and logical process utilizing Amazons internal tools such as Quicksight.-Support with data and reports to influence reviews with operations leaders on capacity planning.-Partner with stakeholders to align on changes, and be the single source of truth for DSP demand.-Monitor and report on the progress in capacity build and utilization.-Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.-Maintain a strong focus on the DSP experience in building realistic, yet attainable capacity plans.About the teamThe EU Delivery Service Partner (DSP) team is responsible for managing and growing the network of professional contract organizations that power Amazon’s in-house last mile delivery service. Our partners work out of delivery stations across EU and are assigned delivery routes and packages.The DSP Capacity Planning team is central to achieving the program objectives of DSP Last Mile Delivery. This team charts the strategy and plan to build DSP capacity across the delivery network. BASIC QUALIFICATIONS
- Bachelor’s degree- Experience analyzing data and best practices to assess performance drivers PREFERRED QUALIFICATIONS
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insightsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.