At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Markets Operations Client Service Team Lead to join our Markets Operations team. This role is located in Manchester - HYBRID.

In this role, you’ll make an impact in the following ways: *Owns service delivery to clients in line with SLDs
*Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
*Serves as subject matter expert to client across multiple disciplines: FX transactions, onboarding, contracting, tech specs, client education.
*Supports client meetings.
*Looks at service improvement opportunity.
*Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
*Responsible for service improvement, technology engagement and new business engagement.
*Attends service reviews as required.
*Provides training to outsourced teams around new products.
*Acts as SME to support Product in defining service offering.
*Retains knowledge of offshored functions to enable business recovery.
*Provides recovery support for offshore functions.
*Acts as SME within incident management.
*Provides/reviews MIS/KRI/KPIs as required.
*Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
*Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
*Grades and reports metrics for Middle Office team
*No direct reports.
*Provides guidance to less experienced Middle Office staff as needed.
*Tasked with Team Lead responsibilities.
*Contributes to the achievement of team’s objectives.
To be successful in this role, we’re seeking the following: *Bachelor’s degree in finance or the equivalent combination of education and experience is required.
*7-10 years of total relevant work experience preferred.
At BNY, our culture speaks for itself. Here’s a few of our awards: *America’s Most Innovative Companies, Fortune, 2024
*World’s Most Admired Companies, Fortune 2024
*Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
*Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
*Most Just Companies", Just Capital and CNBC, 2024
*Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
*Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.