IT Support Technician - Dudley, Birmingham
other jobs Xact Placements Limited
Added before 2 Days
- England,West Midlands,Dudley
- £25,000 - £30,000 per annum
Job Description:
IT Support Technician
Location: nr. Dudley
Salary: £25,000-£30,000
We’re recruiting for a proactive IT Support Technician to deliver outstanding technical support and maintain efficient IT operations. You’ll be the first point of contact for IT issues, resolving or escalating as needed, while ensuring excellent customer service.
Main Duties of the Role
*Respond to IT support requests via phone, email, or ticketing system.
*Diagnose and resolve hardware, software, and network issues.
*Maintain IT records, including ticket logs and knowledge base articles.
*Support Microsoft 365 administration (Intune, SharePoint, Exchange).
*Create and manage reports using Power BI/Excel and alerts in Python/Odoo.
*Provide user training on IT systems and applications.
*Assist with IT projects and system rollouts.
Your Skills and Experience
*1+ year experience in an IT Helpdesk or similar role.
*Proficiency in troubleshooting Windows OS and Microsoft 365.
*Strong teamwork, communication, and problem-solving skills.
*Detail-oriented and able to work under pressure.
Location: nr. Dudley
Salary: £25,000-£30,000
We’re recruiting for a proactive IT Support Technician to deliver outstanding technical support and maintain efficient IT operations. You’ll be the first point of contact for IT issues, resolving or escalating as needed, while ensuring excellent customer service.
Main Duties of the Role
*Respond to IT support requests via phone, email, or ticketing system.
*Diagnose and resolve hardware, software, and network issues.
*Maintain IT records, including ticket logs and knowledge base articles.
*Support Microsoft 365 administration (Intune, SharePoint, Exchange).
*Create and manage reports using Power BI/Excel and alerts in Python/Odoo.
*Provide user training on IT systems and applications.
*Assist with IT projects and system rollouts.
Your Skills and Experience
*1+ year experience in an IT Helpdesk or similar role.
*Proficiency in troubleshooting Windows OS and Microsoft 365.
*Strong teamwork, communication, and problem-solving skills.
*Detail-oriented and able to work under pressure.
Job number 1835640
metapel
Company Details:
Xact Placements Limited
Company size: 5–9 employees
Industry: IT
Xact Placements are approachable consultants fulfilling the needs of businesses and people through a considerate and authentic approach to recruitment...