In the role of Payroll Specialist (Hybrid), you shall ensure timely and correct deliveries (SLA’s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. ?
Client Details
Our client is a prominent player in the business services sector with an extensive global reach. Having a large workforce, they are committed to providing top-tier services. Operating from their Walton-On-Thames location, they have free parking on site and are based just s short walk from Walton-On-Thames train station.
Description
Payroll Specialist (Hybrid) role involves:
Managing Customer Service and continuous improvements:
*Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer?
*Monitors, follows up, reports and analyses operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met?
*Proactively drives offshoring and nearshoring transition activities for own customers?
*Ensures that customer documentation and control framework is always up to date?
*Approves system or process changes and different type of authorization requests to customer systems?
Customer Service and relationship management:
*Acts as the operational single point of contact/escalation for named customers?
*Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes?
*Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model?
*Has always a good overview of what is going on with the customer and addresses critical customer issues without delays. ?

Financial management:
*Monitors, follows up, reports and analyses customer specific financial KPI’s such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps?
*Has good understanding of the customer agreement, billing principles, SLA’s and related service credit schemes. Ensures that all services are accurately billed on timely manner.?
*Manages and follows up on change orders for own customer?
Profile
A successful Payroll Specialist (Hybrid) should have:
*Experience from working with and in-depth understanding of UK payroll and personnel administration, payroll accounting and payroll processes end-to-end?
*SAP HCM experience?(NOT ESSENTIAL)
*Knowledge on labour laws and other relevant payroll related regulation?
*Minimum of 2 years’ experience in managing customer relationships
Job Offer
The Payroll Specialist (Hybrid) role offers:
*Competitive salary within the range of £40-45,000 per annum
*Flexible working hours/environment (Monday and Friday from home, and core hours to allow for later starts or
*Interesting growth opportunities
*Training opportunities (incl. certifications etc.)
*Team building events
*Coffee, tea, fruits and other supplies in the office
*Internal job transfer opportunities