Customer Service Advisor
other jobs Insight Select Ltd
Added before 1 Days
- England,South East,Kent
- full-time
- £28,000 - £29,000 per annum
Job Description:
Customer Service Advisor // Permanent // Fully office based // £29,000 per annum
My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and responsibilities:
*Handling customer queries via phone, email, and online platforms promptly and professionally.
*Providing technical advice and troubleshooting support on products.
*Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
*Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
*Documenting interactions and case resolutions in the CRM system.
*Supporting sales consultants and contributing to training sessions with your technical knowledge.
*Staying up-to-date with new products and industry advancements to provide accurate advice.
Experience and expertise:
*Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
*Excellent communication skills to explain technical details clearly and effectively.
*Strong problem-solving skills and a proactive approach to customer resolutions.
*Organisational skills to manage multiple tasks efficiently.
*Proficiency in Microsoft Office.
*A positive, team-oriented attitude and a passion for outstanding customer service.
Package:
*Up to £29,000 per annum DOE
*Bonus
*Flexible hours
*Medicash
*Staff discount
*Free parking
My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and responsibilities:
*Handling customer queries via phone, email, and online platforms promptly and professionally.
*Providing technical advice and troubleshooting support on products.
*Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
*Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
*Documenting interactions and case resolutions in the CRM system.
*Supporting sales consultants and contributing to training sessions with your technical knowledge.
*Staying up-to-date with new products and industry advancements to provide accurate advice.
Experience and expertise:
*Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
*Excellent communication skills to explain technical details clearly and effectively.
*Strong problem-solving skills and a proactive approach to customer resolutions.
*Organisational skills to manage multiple tasks efficiently.
*Proficiency in Microsoft Office.
*A positive, team-oriented attitude and a passion for outstanding customer service.
Package:
*Up to £29,000 per annum DOE
*Bonus
*Flexible hours
*Medicash
*Staff discount
*Free parking
Job number 1835851
metapel
Company Details:
Insight Select Ltd
At Insight Select, people are our business. We pride ourselves on matching energetic and enthusiastic business professionals to their career goals. We...