Customer Service Executive
other jobs Michael Page Business Support Job
Added before 1 Days
- England,South East,Berkshire,Reading
- full-time
- £25,000 - £28,000 per annum
Job Description:
Customer Service Executive (B2B), Reading: A market leader in precision equipment seeks a Customer Service Agent to support its B2B operations. This role involves managing client enquiries, processing orders, and ensuring a smooth customer journey. Join a respected organisation that values teamwork, innovation, and delivering exceptional service to a global client base
Client Details
Customer Service Executive (B2B), Reading: The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.
Description
Customer Service Executive (B2B), Reading:
*Handle customer enquiries via phone and email with professionalism and efficiency.
*Process B2B orders accurately and in a timely manner.
*Coordinate with internal departments to ensure smooth order fulfilment.
*Provide customers with product information and technical support.
*Resolve issues or complaints, maintaining a customer-focused approach.
*Maintain detailed and accurate records of customer interactions.
*Assist in preparing reports on customer service performance metrics.
*Support continuous improvement initiatives to enhance service delivery.
Profile
Customer Service Executive (B2B), Reading:
*Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
*Excellent communication skills, both written and verbal.
*Strong attention to detail and organisational abilities.
*Comfortable working with CRM and ERP systems - SAP is highly desirable
*Ability to work under pressure and manage multiple priorities.
*A proactive approach to problem-solving and process improvement.
*Team player with a positive attitude and a commitment to customer satisfaction.
*Adaptable and eager to learn about technical products and services.
*Good Excel - Ideally to VLookUps and Pivots level
Job Offer
Salary of circa £28,000 plus excellent package and good environment
Client Details
Customer Service Executive (B2B), Reading: The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.
Description
Customer Service Executive (B2B), Reading:
*Handle customer enquiries via phone and email with professionalism and efficiency.
*Process B2B orders accurately and in a timely manner.
*Coordinate with internal departments to ensure smooth order fulfilment.
*Provide customers with product information and technical support.
*Resolve issues or complaints, maintaining a customer-focused approach.
*Maintain detailed and accurate records of customer interactions.
*Assist in preparing reports on customer service performance metrics.
*Support continuous improvement initiatives to enhance service delivery.
Profile
Customer Service Executive (B2B), Reading:
*Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
*Excellent communication skills, both written and verbal.
*Strong attention to detail and organisational abilities.
*Comfortable working with CRM and ERP systems - SAP is highly desirable
*Ability to work under pressure and manage multiple priorities.
*A proactive approach to problem-solving and process improvement.
*Team player with a positive attitude and a commitment to customer satisfaction.
*Adaptable and eager to learn about technical products and services.
*Good Excel - Ideally to VLookUps and Pivots level
Job Offer
Salary of circa £28,000 plus excellent package and good environment
Job number 1835856