Customer Service Co-ordinator
Loughborough
£25,000 - £27,000 + Bonus
We are currently seeking a motivated and dynamic individual to join our clients’ team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.
This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.
Description of the role:
*Taking customer calls and addressing inquiries promptly and professionally.
*Processing orders accurately and efficiently, ensuring timely delivery.
*Managing customer accounts and building strong relationships.
*Utilising geographic knowledge to coordinate efficient load planning.
*Proactively identifying opportunities to upsell products or services.
*Contributing to stock rotation strategies to optimise inventory management.
About you:
*Previous experience in customer service and sales, with a proven track record of achieving targets.
*Strong communication and interpersonal skills, with a customer-focused approach.
*Ability to work autonomously and take initiative to solve problems.
*Geographic knowledge and experience in load planning is an advantage.
*A proactive attitude with a willingness to go the extra mile to exceed customer expectations.
If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity!