Advancing People Multilingual - Recruitment Specialists are now recruiting for several German Speaking Customer Service Advisors / Support Advisors for their client based in Luton, Bedfordshire who are a marketing leading digital holiday operator.
As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
*Handle inbound calls & emails from German speaking customers
*Provide exceptional service to customers calling in, both from your market-specific language and from the UK.
*Solve queries quickly and effectively, ensuring customers’ needs are met in the very first interaction.
*Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners.
*Supporting Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.
Person Specification:
*Fluent in German
*Strong customer focus and professional approach
*Excellent communication skills, both oral and written
*Ability to work effectively as part of a team
*Good computer skills
*Positive "can do" attitude
This is a full time permanent position offering an annual salary of £36,500 - £42,500 + attractive company benefits.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.