Administrator
other jobs Imperial Professionals
Added before 1 hours
- England,North East,North Yorkshire,Stockton-on-Tees
- full-time
- £25,050 - £26,500 per annum
Job Description:
Administrator
Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis.
Salary: £25,050 - £26,500 per annum
Contract Type: Permanent
Location: Stockton-on-Tees
Hours: Full Time
Job Purpose
The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.
Responsibilities:
*To support with the order processing of all products within our portfolio.
*Key contact for business partners in the sales regions, dealing with emails and telephone calls.
*Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
*Manage the order process from placement to invoicing, resolving queries at each step of the process.
*Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
*Support Finance to ensure business partner payment / credit terms are adhered to.
*Archive and invoice of orders.
*Coordinate shipments to business partners in a timely and cost-effective manner.
*To ensure any aftersales service is delivered to the highest standards.
*Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
*Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
*Manage time and workload effectively to ensure the highest standards of service.
*Carry out any other reasonable duties requested by management.
Essentials:
*Demonstrable experience of administration and/or customer service experience
*Demonstrable experience of sales order processing
*Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
*Customer Service qualification or similar experience
*Excellent written and verbal communication and interpersonal skills
For more information on this opportunity please feel free to contact Imperial Recruitment Group.
Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis.
Salary: £25,050 - £26,500 per annum
Contract Type: Permanent
Location: Stockton-on-Tees
Hours: Full Time
Job Purpose
The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.
Responsibilities:
*To support with the order processing of all products within our portfolio.
*Key contact for business partners in the sales regions, dealing with emails and telephone calls.
*Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
*Manage the order process from placement to invoicing, resolving queries at each step of the process.
*Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
*Support Finance to ensure business partner payment / credit terms are adhered to.
*Archive and invoice of orders.
*Coordinate shipments to business partners in a timely and cost-effective manner.
*To ensure any aftersales service is delivered to the highest standards.
*Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
*Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
*Manage time and workload effectively to ensure the highest standards of service.
*Carry out any other reasonable duties requested by management.
Essentials:
*Demonstrable experience of administration and/or customer service experience
*Demonstrable experience of sales order processing
*Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
*Customer Service qualification or similar experience
*Excellent written and verbal communication and interpersonal skills
For more information on this opportunity please feel free to contact Imperial Recruitment Group.
Job number 1838486
metapel
Company Details:
Imperial Professionals
Company size: 10–19 employees
Industry: Sales
Imperial Professionals is part of the Imperial Group and supports businesses across the country with the supply of business professionals from a range...