IT Team Leader / Desktop / Service Desk Support Manager
Location: Maidstone, Kent (with commuting to the London office as required)
We are a recruiting for a Managed Service Provider located in Maidstone, Kent. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction.
Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be technically hands on and responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients. The role is based in Maidstone, but candidates must be comfortable commuting to London office as needed.

Key Responsibilities:
*Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations.
*Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues.
*Develop and implement IT support policies and procedures to enhance service delivery and efficiency.
*Coordinate with clients to understand their IT needs and provide tailored solutions.
*Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
*Stay up to date with the latest industry trends and technologies to drive continuous improvement.
*Manage and prioritise support tickets, ensuring prompt and effective resolution.
*Collaborate with other IT teams and departments to ensure seamless integration and support.

Qualifications:
*Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role.
*Strong technical knowledge of desktop support, hardware, and software troubleshooting.
*Excellent leadership and team management skills.
*Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
*Experience with IT service management tools and platforms.
*Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus.
*Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
*Competitive salary and benefits package.
*Opportunities for professional development and career growth.
*A supportive and collaborative work environment.
*If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch
Please send me your CV for more information, Interviewing ASAP.