Complaints / Case Handler
other jobs Hamlin Knight
Added before 1 hours
- England,South East,Berkshire,Slough
- full-time
- £30,000 per annum
Job Description:
A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential
Key responsibilities
* Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
* Update the Contract Management System and Complaints Database accordingly and in a timely manner
*Own all customer issues through to resolution
* Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/experience
*- Previous complaints handling experience / Case Management
*- Be able to commute to Slough area - hybrid role
*Dealt with Resolving complaints through a final response letter
*Experience of Financial Ombudsman Service complaints
*- Be available immediately for a long term temporary role -with a possibility of becoming permanent
if you haven’t heard within 5 working days unfortunately your application has not been successful on this occasion
Key responsibilities
* Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
* Update the Contract Management System and Complaints Database accordingly and in a timely manner
*Own all customer issues through to resolution
* Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/experience
*- Previous complaints handling experience / Case Management
*- Be able to commute to Slough area - hybrid role
*Dealt with Resolving complaints through a final response letter
*Experience of Financial Ombudsman Service complaints
*- Be available immediately for a long term temporary role -with a possibility of becoming permanent
if you haven’t heard within 5 working days unfortunately your application has not been successful on this occasion
Job number 1838998
metapel
Company Details:
Hamlin Knight
We are a specialist recruitment consultancy providing an unparalleled commitment to quality service for our candidates and clients. Our honest and con...