Primary Details
Time Type: Full time Worker Type: Employee Credit Controller (French Speaker)
Chelmsford
Permanent (Hybrid)
At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The Opportunity
This is an exciting time to be joining our team as we embark on several projects. We’re seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.
Your new role
Reporting to the Credit Control Team Leader, you’ll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You’ll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You’ll also work with our European Team in the UK and the Teams in the European branches.
Main responsibilities:
* Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.

* Review Broker statements, ensuring that any unreconciled premiums are completed.

* Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.

* Develop, maintain and enhance process documentation and user guides following the Document Standards templates.

* Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.

* Ensure quality and timely data capture across all processes is accurate enabling effective MI.

* Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you
Can you speak in French language? We’d love to hear from you! We’d also like to hear from you if you can build and maintain relationships easy and have a great attention to detail. A comprehensive training will be provided.
Skills you’ll need:
* An additional language - French

* Customer service experience with good communications, negotiation and influencing skills

* Experience using MS office applications, Word, Excel, PowerPoint

* Good understanding and ability to analyse detailed reports.

* Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.

Why QBE? At My Best? 
?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 
#LI-Hybrid
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 
To find out more about why you should work for QBE, visit ourcareers website. 
At My Best - QBE Benefits? 
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? As well as the benefits below we also offer an extensive choice of other options to suit you!?? 
30 days holiday a year with the option to buy up to 2 additional days.? 
Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include pa