This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.

Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week

Salary: £25,000 Rising to £29,500
*Plus, fantastic benefits

MUST BE ABLE TO START ON 13th JAN OR 3rd FEBRUARY

Hours of work: You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to Sunday

Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.

As a Call Handler/Customer Service Advisor your tasks will include the following:
*Assist a specialist team with managing client enquiries, via email and on the telephone.
*Providing updates to customers.
*Prioritising workload in terms of deadlines and importance
*Liaising with third parties both internally and externally to manage expectations.
*To complete high volumes of highly important administration to support with each client need.
*To manage vulnerable, panicked and challenging people and circumstances with professionalism
*To ensure that you meet with compliance.
The ideal Customer Service Executive/Call Handler will have/be
*Call handing, call centre, customer support experience previously.
*Will ideally have coordinated and supporting a customer from start to finish.
*Will have good communication skills and experience.
*Will have the ability to multitask when under pressure.
*Will be able to prioritise.
*Will have good administration skills and experience.
*Be fully competent in using Microsoft Office
To be considered please submit your CV asap.

INDK