Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.
*A full UK driving license is essential
*Must have at least 3 years experience in a similar role
*GCSE level education
*Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
*Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
*Providing excellent customer service to colleagues and users.
*Complete relevant and skilled investigations before escalating to the 2nd line team.
*Onboarding new starters, including conducting inductions and providing them with basic IT training.
*To liaise with 3rd party suppliers and vendors. 
Experience Required:
*Knowledge of Microsoft client operating systems and applications.
*Azure Active Directory administration (users and computers)
*Strong hardware diagnostics and fault-finding experience
*Basic Citrix Virtual Desktop administration
*Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
*Basic understanding on LAN and WAN network topologies
*Basic underanding on Microsoft SQL Server
*FreshService or other ITSM Tool
*Wolters Kluwer - CCH Central / Audit Automation/ Document Management
*Knowledge of Computer Hardware and Peripherals
*Understanding of mobile devices iPhones and Andriod
*Detailed ticket logging abilities
Monday to Friday 37.5 hours per week 
Salary: £30,000 pa to £35,000 pa (pro-rata) + overtime available
Interested?  Please call Anne Marie on or email CV to