Job description Job description
Are you passionate about delivering excellent customer service? Do you enjoy helping customers find solutions to their queries? If so, we have the perfect opportunity for you!
We are looking for a dedicated and friendly Customer Service Advisor to join our client who is based in Ferndown. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met with professionalism and care.
What you need to have
- Have a positive and resilient attitude being able to work in a fast paced, ever-changing environment
- Work as part of a team but also be self-motivated and able to work with minimal supervision
- Good Attention to details
- Strong communication skills
Key Responsibilities:
- Handle customer inquiries via phone.
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide accurate information about products, services, and company policies.
- Identify opportunities to improve customer experiences and escalate feedback appropriately.
- Meet any targets set by the clients, such as first call resolution and quality
Job Types: Part Time, Weekends, Temporary
Contract length: Temp - Ongoing
Days: Friday, Saturday and Sunday
Pay: £12.50 per hour
Job Types: Part-time, Temporary
Contract length: 3 months
Pay: £12.50 per hour
Expected hours: No less than 8 per week
Schedule:
*Every weekend
*Weekends only
Education:
*GCSE or equivalent (preferred)
Experience:
*customer service: 1 year (preferred)
Licence/Certification:
*Driving Licence (preferred)
Work Location: In person
Reference ID: cskd
Expected start date: 27/01/2025
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.