About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking to hire a Customer Account Manager to look after our Elis Cleanroom customers in the South West region who will have overall responsibility for retention and development (growth) of existing customer portfolio and hunt potential new customers by delivering exceptional levels of customer service and building relationships between Elis Cleanroom and the customer in line with the Cleanroom business line strategy. Implement segment strategy campaigns and develop customer portfolios, as well as drive the division forward with new business by building a strong pipeline of potential sales opportunities.
What we do at Elis Cleanroom Cleanroom contamination control solutions are essential for any company that has a cleanroom environment. After needs assessment, we offer customers the right cleanroom laundry solutions suitable for their classifications. As a customer of Elis, we strive to ensure our customers always have needed resources available and that they comply with the latest, strictest standards and guidelines. Our core focus is for our customers to have nothing to worry about, we take care of purchasing, cleaning, sterilising, repairing, replacing and managing their solution with us, and leave them with peace of mind to focus on their core.
Your Mission at Elis *The effective management of a portfolio of accounts with a principle aim of customer retention.
*Analyse lost business/complaint management data and implement appropriate action.
*Explore cross selling opportunities where appropriate.
*Develop Customer Account Plans to identify and review future risks and opportunities
*Ensure the Company’s growth targets for the customer portfolio are achieved.
*Select and implement the best approach to win the growth opportunity.
*Act as a lead point of contact for all matters specific to your customers.
*Understand the needs and future requirements of customers through proactive management.
*Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
*Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
*Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
*Review the commercial viability of accounts, recommending improvements or additional services.
*Agree price increases with customers as advised by the Company.
*Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
*Ensure successful deployment of new innovations and products to the market.
What will make you stand out? *Demonstrable experience in sales and/or service management
*Good attention to detail and the ability to analyse data.
*It is and advantage, but not a requirement if you have experience from working with or within GMP regulated industries.
*Ability to organise self and others to ensure tasks are carried out in a timely manner.
*Strong collaboration & influencing skills and ability to manage stakeholders.
*Experience with selling “technical” products B2B with an important after sales/service process.
*Educated to degree level or equivalent and/or experience in Account Management with a track record of success.
*Experience of implementing continuous improvement programmes.
*Driver’s license.
*Driver’s license.
What’s on offer? Are you ready to take your career to the next level? Don’t miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
*Competitive Salary of circa £38000.00
*33 days holiday per year
*Company Pension
*Private Medical
*Company Car