Service Desk Engineer Windows 11 Support
other jobs Lorien Resourcing Limited
Added before 1 Days
- Scotland,Midlothian
- full-time
- £20 - £24 per hour
Job Description:
Service Desk Engineer (Windows 11 Support) x 6
3 Months
Umbrella
Onsite (Edinburgh)
Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)
Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Role Overview:
*Key Responsibilities: *Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
*Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
*Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
*Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
*Collaborate with other teams to implement and improve support processes and knowledge base resources.
*Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
*Required Skills and Experience: *Proven experience in supporting Windows 11 in a service desk environment.
*Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
*Excellent customer communication and interpersonal skills.
*Strong problem-solving ability, with a methodical and patient approach to technical challenges.
*Familiarity with ITIL processes and service desk tools.
*Ability to work independently and as part of a team to deliver high-quality support.
*Preferred Qualifications: *Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).
*Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
3 Months
Umbrella
Onsite (Edinburgh)
Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)
Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Role Overview:
*Key Responsibilities: *Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
*Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
*Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
*Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
*Collaborate with other teams to implement and improve support processes and knowledge base resources.
*Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
*Required Skills and Experience: *Proven experience in supporting Windows 11 in a service desk environment.
*Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
*Excellent customer communication and interpersonal skills.
*Strong problem-solving ability, with a methodical and patient approach to technical challenges.
*Familiarity with ITIL processes and service desk tools.
*Ability to work independently and as part of a team to deliver high-quality support.
*Preferred Qualifications: *Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).
*Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job number 1852161
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Company Details:
Lorien Resourcing Limited
Lorien is a global technology recruitment solutions specialist, with over 40 years? industry experience. By immersing ourselves in industry trends, wo...