We are looking for a professional, enthusiastic, and highly organised receptionist to join our growing MedSpa team. This role is perfect for someone who thrives in a dynamic environment and can efficiently manage client bookings, professional schedules, and overall spa operations.
Key Responsibilities:
*Welcoming clients with a warm, professional attitude and ensuring an exceptional experience from arrival to departure.
*Managing bookings for treatments and services, including injectables, body treatments, skin treatments, hair services, and nails.
*Liaising with professionals offering treatments (e.g., nurses, beauticians, laser specialists) to coordinate schedules and room usage effectively.
*Handling inquiries via phone, email, and social media with professionalism and efficiency.
*Assisting with client satisfaction by ensuring all bookings are smoothly handled and feedback is promptly addressed.
*Maintaining the cleanliness and organisation of the reception area, keeping it inviting and professional.
*Processing payments, issuing invoices, and handling basic administrative tasks.
*Promoting services and treatments to clients and assisting with upselling when appropriate.
*Supporting marketing efforts by coordinating social media posts and campaigns in collaboration with the management team.
What We Offer:
*A fixed-term contract or an optional commission-based model linked to client satisfaction and spa performance.
*The opportunity to work in a modern, luxurious MedSpa environment with state-of-the-art facilities.
*Flexible working hours to suit the needs of the business and the successful candidate.
*Training and support to ensure you excel in your role.
What We’re Looking For:
*Previous experience in a receptionist or spa coordinator role is highly desirable.
*Exceptional communication and organisational skills.
*A proactive, problem-solving mindset with a strong focus on client satisfaction.
*Familiarity with booking software and Microsoft Office tools.
*A professional and polished appearance, with a friendly, welcoming personality.
*Ability to multitask and remain calm in a fast-paced environment.
*An interest in the beauty and wellness industry is a plus.