*This role is fully office based
*Previous experience in a FMCG company will be advantageous for this role
*The ability to pick up new software with ease
JOB DESCRIPTION

ROLE:  Mainstream Portal Administrator and Customer Service Support

Working in a dynamic food wholesale distribution company (family owned) occupying the retail space in multiple supermarket chains.

Key Responsibilities
*Ability to access mainstream customer portals and transporting data and information. 
*Ability to input new information for new product listings in customer portals.
*Ability to dispute supplier queries on customer portals.
*Ability to input all promos on customer portals throughout the year
*Ability to change pricing schemes on customer portals using approved credentials.
*Ability to navigate internal and external IT systems.
*Ability to book deliveries and obtain depot booking slots on customer portals
*Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals.
*Ongoing - Maintaining Pricing schemes
*Ongoing – Maintaining customer product information and updating pallet configs, barcode etc..
*Create custom performance reports from customer portals & SAP, as required by mainstream head.
*Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal
*Daily printing of purchase orders.
*Periodically Invoicing for orders received via emails, to assist other team members when required to do so.
*Coverage – credit note processing and queries on invoicing and debit claims for shortage returns or pricing discrepancies (as & when necessary.
*Preparation for customer visits to the facility.
*Organise Team meetings with Customers and SOP Sales Teams.
*Maintain and update once a month Customer contact list and Customer portal details and password Updates.
Requirements: -
*Candidate must be based on site in Harlow. This is an office-based position, 9-5.30 PM
*Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation
*Accuracy in reporting functions and inputting data on customer portals.
*Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl.  Training to be provided.
*Be customer focused, flexible and friendly.
*Team Spirit: Internal and external – team collaboration, working in a friendly environment.
*Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
*Strong skills in Microsoft office programs: EXCEL is a must.
*Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
*A can-do attitude.
*Multi-tasking is mandatory.
*SAP experience required but not necessary.
*Will provide training and assistance to navigate SAP, (if required)
*References required.
*Immediate start date.
*Salary based on level of experience: £28-£33K per annum.
Directly reports to:-   Sales Director