Job Title: Customer Service Specialist
Job Type: Full time, Permanent - Office Based 
Location: Sheffield  


Elevation Recruitment group are working on a fantastic opportunity, based in Sheffield. Our client is looking for a Customer Service Specialist to join their team on a permanent basis. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.
Responsibilities of the Customer Service Specialist
*Communicate with the Sales Department to facilitate the onboarding of new clients
*Manage the offboarding process for clients, ensuring all necessary steps are taken with efficiency and professionalism.
*Address and resolve general customer service queries with precision and within SLA timeframes
*Foster positive and lasting relationships with customers through exceptional service and a customer-centric approach.
*Manage the returns process, providing support and solutions to customers while adhering to company policies.
*Work collaboratively with the warehouse team to streamline the returns process.
Requirements of the Customer Service Specialist:
*Excellent customer service skills/experience, preferably in a fast-paced environment
*Exceptional communication skills, both written and verbal
*Strong problem-solving and organisational skills
*Ability to multitask and prioritise workload
*Experience in warehouse environments is advantageous
*Proficiency in Microsoft Office
If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity!