A respected mortgage Loan company based in Ipswich are keen to appoint a Loan Administrator.
THE ROLE:
*Processing and understanding the terms and conditions of a customer’s loan so that they can be clearly explained to, and met by, the customer.
*Review and process requests for information accurately and within service level agreements.
*Receive and resolve standard loan enquiries from customers and their advisors.
*Ensure information relating to customers and their loans is current and accurate.
*Process any amendments to customer’s accounts accurately and in accordance with procedures and regulatory requirements
*Ensure that customers are correctly informed of payments due and that the collection of the required payment is made accurately and in accordance with BACS rules.
*Process requests for redemption statements in a prompt and timely manner and ensure that upon receipt of required funds the loan security is released in accordance with procedures and agreed SLAs.
*Calculation and processing of financial transactions in the servicing system.
*Ensure that new loans are boarded accurately and correct correspondence has been issued.
*Oversight of loans approaching expiry and ensuring appropriate follow up action is taken.
*Reviewing company watch notifications received and taking appropriate follow up action.
*Liaise professionally with clients, third parties and other areas of the business.
*Report any system or loan issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing technical opinions.
The role is offered on a full time basis and will suit an individual with good customer skills and a desire to help customers. Interviews are available immediately.