Converting opportunities
Introduce Kirkdale Studios to new accounts, this maybe through a face to face presentation or via any source of technology
*On receipt of an opportunity or new lead,, make immediate contact to acknowledge opportunity, understand requirements and discuss our actions and timescale; maybe attend a meeting
Offer guidance and support when requested
*Ensure a proactive ’next action’ is scheduled on every open opportunity via using google calendar or any other method
*Call customer three days after return has been sent
*Call customer in week of expected sale close date
*Ensure canned template ’thank you’ is sent for every order, with order acknowledgement
*Monitor Customer Care Cases
*Understand and agree actions on your accounts with the operations director then client
*Liaise with customers as necessary
Nurture contacts at key accounts
*Quarterly conversations with all client sales made at key accounts, to encourage: new sales opportunities; meetings; website registrations; introductions to other contacts at the account
Meetings with potential new accounts
*Attend meetings arranged by the Business Development Manager (not ISM)
Managing project deliveries
*Manage client expectations, keeping them up to date with the delivery schedule
*Attend site on day of delivery (large/important orders only, if benefit to do so)
Balance chasing
*Where necessary, ensure customers are aware of balance payment requirements before delivery and remind them 14 and 7 days before the delivery date.
*Liaise with operations or accounts (who check unpaid balances three days before delivery) if there is a last minute problem.
Other
*??Build, develop and nurture relationships with hospitality specifiers and end users
*Overall responsibility for customer relationships
*Keep abreast of product range and new products
*Occasional networking events, maybe 2/3 year, lunch/evening
Weekly meeting
*Review of Sales and opportunities with directors