Service Desk Analyst
other jobs Venn Group
Added before 5 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- full-time
- £25,000 per annum
Job Description:
About the Role:
We are seeking a proactive and customer-focused IT Support Analyst to deliver efficient 1st line technical support. You will resolve IT-related issues, provide hardware and software support and ensure exceptional service across the business.
Key Responsibilities:
*Provide 1st line support via phone, email, and remote access tools.
*Support hardware, software, and mobile devices (iPhones, iPads).
*Manage helpdesk tickets and ensure timely resolution.
*Assist with hardware rollouts and IT projects.
*Deliver exceptional customer service and maintain professional communication.
Skills & Attributes:
*Strong customer service and communication skills.
*General understanding of IT hardware and software, including iOS.
*Ability to follow and create IT instructions.
*Time management and professionalism in all interactions.
*Passion for IT.
We are seeking a proactive and customer-focused IT Support Analyst to deliver efficient 1st line technical support. You will resolve IT-related issues, provide hardware and software support and ensure exceptional service across the business.
Key Responsibilities:
*Provide 1st line support via phone, email, and remote access tools.
*Support hardware, software, and mobile devices (iPhones, iPads).
*Manage helpdesk tickets and ensure timely resolution.
*Assist with hardware rollouts and IT projects.
*Deliver exceptional customer service and maintain professional communication.
Skills & Attributes:
*Strong customer service and communication skills.
*General understanding of IT hardware and software, including iOS.
*Ability to follow and create IT instructions.
*Time management and professionalism in all interactions.
*Passion for IT.
Job number 1869089
metapel
Company Details:
Venn Group
Company size: 250–499 employees
Industry: IT
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