Customer Support Co-Ordinator
other jobs Appcast Enterprise
Added before 4 Days
- England,North West,Greater Manchester
- full-time
- Competitive salary
Job Description:
What you will do
At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed.
Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.
How you will do it
* Serve as the main contact for retentions-related admin tasks across communication channels.
* Manage customer account updates, including cancellations and retentions.
* Share potential save opportunities with the Retentions team.
* Respond to customer enquiries promptly and professionally.
* Co-ordinate emails and follow-ups to enhance customer loyalty.
* Support internal processes and suggest efficiency improvements.
* Promote our brand by providing accurate information on products, policies, and procedures.
* Liaise with other departments to drive customer satisfaction.
* Ensure records and systems are accurate and up to date.
* Support Team Leader activities as needed.
What we look for
Required
* “Customer first” attitude, with excellent customer service and objection-handling skills.
* Attention to detail and strong written and verbal communication.
* Ability to multitask, adapt to change, and work in a dynamic environment.
* Proficiency in using multiple PC applications simultaneously.
* Excellent interpersonal skills and workload management to achieve KPIs.
Preferred
* Security industry experience (desirable, not essential).
* Familiarity with CBS/JDE/SMS/Salesforce is a plus.
#LI-JB3
#LI-Onsite
At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed.
Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.
How you will do it
* Serve as the main contact for retentions-related admin tasks across communication channels.
* Manage customer account updates, including cancellations and retentions.
* Share potential save opportunities with the Retentions team.
* Respond to customer enquiries promptly and professionally.
* Co-ordinate emails and follow-ups to enhance customer loyalty.
* Support internal processes and suggest efficiency improvements.
* Promote our brand by providing accurate information on products, policies, and procedures.
* Liaise with other departments to drive customer satisfaction.
* Ensure records and systems are accurate and up to date.
* Support Team Leader activities as needed.
What we look for
Required
* “Customer first” attitude, with excellent customer service and objection-handling skills.
* Attention to detail and strong written and verbal communication.
* Ability to multitask, adapt to change, and work in a dynamic environment.
* Proficiency in using multiple PC applications simultaneously.
* Excellent interpersonal skills and workload management to achieve KPIs.
Preferred
* Security industry experience (desirable, not essential).
* Familiarity with CBS/JDE/SMS/Salesforce is a plus.
#LI-JB3
#LI-Onsite
Job number 1874567