Deputy Building Manager
An exciting opportunity has arisen for a Deputy Building Manager to join the team!
As Deputy Building Manager, you’ll be responsible for supporting the Building Manager with the operation and management of a Purpose-Built Student Accommodation. You will support the Building Manager with managing a small team and be responsible for some of the lettings, tenant management, including rent collection, and health and safety for the building.
Primary Responsibilities:
Tenant Management:
Manage:
*Be vigilant of student welfare issues and offer advice or signpost where necessary.
*Respond to student queries and help resolve any complaints.
*Ensure students adhere to terms of tenancy and any internal policies/procedures.
*Manage student events throughout the academic year.
*Measure the customer experience using internal surveys, and act upon results.
Assist with:
*The check in and inventory process.
*The rent collection from students under instruction from head office
*The check out and deposit return process.
Building Operations:
*Ensure all planned preventative maintenance is carried out as required (this may involve carrying out tasks, delegating to other staff or outsourcing).
*Ensure health and safety guidelines, and any internal policies or procedures, are adhered to by staff, students, visitors and contractors.
*Identify maintenance issues and seek to resolve these.
*Obtain quotes for servicing and maintenance works.
*Review RAMS where required.
*Ensure the building is compliant, with risks identified and appropriately managed
*Manage stock levels and order supplies.
*Help manage building turnaround from one academic year to the next, including maintenance and cleaning.
*Respond to incidents out of hours which require Management staff.
*Build and maintain relationships with local authorities.
Staff management/supervision:
*Responsible for managing the day-to-day activities and guidance of the student liaison and service operative.
*Hold 6-monthly reviews with team members and set SMART goals.
*Supervise the work of cleaning and security staff and update roles as required.
*Facilitate cleaning and security staff training.
*Provide out of hours support for security staff.
*Ensure staff members and contractors are aware of and abide by internal policies and procedures.
Lettings:
Assists head office staff with:
*Ensuring maximum occupancy throughout the academic year.
*Working with relevant team members/ external contractors to ensure marketing material, including website and social media, is up-to-date.
*Responding to and following up on enquiries.
*Arranging and conducting viewings of rooms, in person or via remote technology.
*Building and maintaining relationships with local colleges and universities.
*Attending university open days and housing fairs where applicable.
*Keeping up to date with competitor building activities.
Essential Skills Required:
· GCSE English Grade C/ Grade 4
· Previous management experience within a similar role or environment.
· Competent in the use of Microsoft office products.
· Excellent interpersonal skills.
· Knowledge of health & safety requirements
· Friendly and approachable.
· ARLA Propertymark
· ARMA Property Qualifications
· Valid driving licence and car
· First aid & fire marshal
· Previous experience in the PBSA sector
· Competent in all social media platforms
Salary £27,000 - £30,000
Hours of work: 9am – 5pm, Monday – Friday. Flexibility required.
Occasional weekend work may be required / 2 weekends a year min.
Training and development provided
Please apply with cover letter and CV. Suitable candidates will receive a response within 7 days.
We are acting on behalf of an inclusive, equal opportunities employer