The Customer Service Administrator role involves handling client queries and providing support in a busy Financial Services department. The successful candidate will be able to manage high call volumes and provide excellent customer service.
Client Details
This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients.
Description
*Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively
*Document customer interactions and transactions, recording details of inquiries, complaints, and comments
*Provide customers with product and service information, explaining financial terms in a clear and understandable manner
*Work closely with team members and other departments to improve customer service and business performance
*Perform administrative tasks related to customer accounts
*Ensure compliance with company policies and regulations
*Participate in regular team meetings and training sessions
Profile
A successful Customer Service Administrator should have:
*A strong background in customer service roles
*Excellent communication and interpersonal skills
*Knowledge of financial services and products
*Ability to handle high call volumes and manage customer expectations
*Strong organisational skills and attention to detail
*Proficiency in using customer service software and databases
Job Offer
*A competitive salary package around £23,000 per year
*Excellent benefits
*Opportunities for professional development and career progression
*A supportive and collaborative team environment
*Located in Bromley, with excellent transport links