Role: Distributed Support Engineer
Location: Home based (with ad hoc visits on site:Dorset/South Somerset Area)
Contract Type: Temp to Perm

Salary Package: Large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Monday - Saturday (availability to cover 24x7)
Interview Process: 2-stage process
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers.
Security Clearances Needed
Key responsibilities:
*To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
*Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
*Assist other engineers in the delivery of service to our customers.
*Cover site roles where required due to planned or un-planned absence
*Achieve KPI target of 5 visits / fix’s per day.
*Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
*Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
*Carry out any other reasonable request from your line management
*Be able to do customer rebuilds and configuration to desk
*Will carry out AV repairs and Printer repairs.
*Will be able to carry out IMAC projects with little supervision
*Participate in 24/7 coverage via a rota system
*Act as mentor to Grades 1 through to 3 Engineers
*May be expected to train on new technologies such as AV or Cisco.
*May be expected to step in for FDM on occasion and or to project manage.
*Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
*Must be professional and presentable at all times.
*Must have full UK driving Licence where required to perform the role.
*Respond to any requests for information from your line management in a timely manner
*Work a certain amount of overtime when required to do so.
*Be Familiar with customer policies and processes where applicable
*To be approachable and accepting of Training requirements in relation to the role.
*To maintain the skills and knowledge required to perform the role to the required standard
*Must be able to embrace new technologies and adapt to change.
*Company assets to be maintained in good working order and good general condition
*Practice quick win processes
Skills and experience:
*Knowledge of PC, Laptop, Printer & associated peripherals operation
*Key Clients specific procedures
*Trained in Desktop/Laptop/Printers and Servers
*Cisco/Sun
*Excellent knowledge of common software products
*AV experience
*Excellent customer facing skills