2nd Line Engineer - Client Site London
other jobs Lorien Resourcing Limited
Added before 3 Days
- England,London,City of London
- full-time
- £40,000 - £45,000 per annum
Job Description:
IT Support Engineer - Service Desk - Working on a Client Site in central London
Salary: Up to £45k
Location: Hybrid 3/4 days a week in office
My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.
Experience Required:
*Proven track record of delivering high-quality on-site support.
*Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
*Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
*Extensive experience supporting senior executive-level end-users.
*Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
*At least 5+ years in a similar technical support role.
Key Responsibilities:
*Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
*Oversee the lifecycle management of service events from end-users.
*Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
*Assist with the setup of equipment for new hires and manage the process for staff departures.
*Conduct research to identify problems and develop appropriate technical solutions.
*Ensure technical support is provided within agreed Service Level Agreements (SLAs).
*Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
*Maintain end-user services and provide support for specialized IT equipment.
*Quickly restore normal service operations to minimize business disruptions.
*Participate in projects aimed at supporting business changes and improvements.
*Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
*Develop and maintain comprehensive technical documentation for client sites.
*Promote cyber awareness within the client community to safeguard assets and data.
Technical Skills:
*Windows 10
*Office 365
*Microsoft Office
*Intune/Conditional Access, MFA
*Active Directory
*Microsoft Server/Exchange OS
*Microsoft Azure
*Mimecast
*Palo Alto Networks
*Telephony
*Antivirus
Don’t miss out on this amazing opportunity - apply now with your most up to date CV!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Salary: Up to £45k
Location: Hybrid 3/4 days a week in office
My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.
Experience Required:
*Proven track record of delivering high-quality on-site support.
*Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
*Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
*Extensive experience supporting senior executive-level end-users.
*Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
*At least 5+ years in a similar technical support role.
Key Responsibilities:
*Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
*Oversee the lifecycle management of service events from end-users.
*Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
*Assist with the setup of equipment for new hires and manage the process for staff departures.
*Conduct research to identify problems and develop appropriate technical solutions.
*Ensure technical support is provided within agreed Service Level Agreements (SLAs).
*Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
*Maintain end-user services and provide support for specialized IT equipment.
*Quickly restore normal service operations to minimize business disruptions.
*Participate in projects aimed at supporting business changes and improvements.
*Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
*Develop and maintain comprehensive technical documentation for client sites.
*Promote cyber awareness within the client community to safeguard assets and data.
Technical Skills:
*Windows 10
*Office 365
*Microsoft Office
*Intune/Conditional Access, MFA
*Active Directory
*Microsoft Server/Exchange OS
*Microsoft Azure
*Mimecast
*Palo Alto Networks
*Telephony
*Antivirus
Don’t miss out on this amazing opportunity - apply now with your most up to date CV!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job number 1878312
metapel
Company Details:
Lorien Resourcing Limited
Lorien is a global technology recruitment solutions specialist, with over 40 years? industry experience. By immersing ourselves in industry trends, wo...