Reference number: JR243531
Location: Remote
Working pattern: Full Time
Contract Type: Fixed term contract from February 2025 - February 2026 (maternity cover).
Number of roles: 1
Salary: £24,570 per annum
We’re currently looking to recruit a Student Support Adviser to provide a range of support to our online students, with a focus on our Law programmes (University of Essex Online).
As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.
You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study.
You will inform students of their progression options, monitor engagement to identify anyone who might be considered ’at risk’, and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure.
You also will guide students when making key study choices and offer recommendations as to which study path is most appropriate. At the end of their study journey, you’ll hopefully have the chance to meet your students and their families at graduation to celebrate their success.

If you have a passion for helping students succeed, we’d love to hear from you.
What you’ll bring to the role
This exciting opportunity requires applicants to have an undergraduate degree, and we would particularly welcome applications from candidates with a postgraduate qualification and/or experience of working in a higher education or customer-service environment. Requirement specifics include:
* An undergraduate degree

* Excellent interpersonal and communication skills, including diplomacy and tact

* Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail

* Evidence of initiative and problem-solving skills

* Excellent IT skills, particularly in Excel and Word

* A professional manner and an ability to handle sensitive information on occasion

* A desire to work in a highly collaborative environment

* A willingness to understand and adapt to new challenges

Working Arrangements
This will be a remote working role, consisting primarily of working remotely from your home address. From time to time there may be a requirement to travel to fulfil the performance of your duties and meet the requirements of the role - travel costs will be reimbursed in line with our expenses policy. More information about our working arrangements will be discussed at the interview stage. Any IT equipment required to fulfil the role will be provided.

What we do
Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.
Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
* 28 days annual leave*

* Big discounts on Kaplan courses for you and your family

* 24/7 confidential helpline providing counselling and other support services

* Company pension contributions

* Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

* Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter by Sunday 19 January 2025. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:
* Why do you feel you are the best candidate for this position? (100 words maximum).

* Tell us about your previous experience supporting students/clients/customers? (100 words maximum).

* Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.
Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Please note, initial interviews will be held via Zoom. If successful, a second interview will be held in person at our Leeds office.