The Company:
A well established but growth focussed, MSP based in Leigh, Greater Manchester delivering IT solutions and support to a wide range of clients. Looking to add a support engineer who wants to grow their career in a fast-paced MSP environment.
The Opportunity:
This opportunity is for a 1st line support engineer, reporting into the lead cloud engineer. This role is a hybrid position, mostly remote but in the office every other Thursday for some team time. We are looking for a confident self starter who has experience in a similar role in an MSP.
Skills and Experience:
*Proven experience in a 1st line support or similar IT support role within a managed services or corporate environment.
*Familiarity with helpdesk management tools and remote support technologies.
*Working knowledge of the following areas would be beneficial but not essential
*Microsoft Office 365 suite
*Windows Server environments
*Active Directory
*Basic networking principles (e.g., TCP/IP, DNS, DHCP)
*Microsoft Intune
*Virtualisation technologies (e.g., VMware, Hyper-V)

*Excellent communication skills and a professional phone manner.
*Strong problem-solving skills and ability to work under pressure.
*A proactive approach to learning new technologies and processes.
Desirable Qualifications:
*Microsoft certifications
*CompTIA certifications (e.g., A+, Network+).
*ITIL Foundation certification.
What We Offer:
*Competitive salary between £26,000 and £30,000 per annum based on experience.
*Opportunities for professional development and certifications.
*A supportive and collaborative working environment.
*Hybrid working flexibility.