Desktop Support Manager / Desktop Support Team Leader
other jobs Bench IT - TEAM
Added before 1 Days
- England,London,City of London
- full-time
- £45,000 - £50,000 per annum
Job Description:
Desktop Support Manager / Desktop Support Team Leader
£45-50k + Benefits, London
Bench IT are looking to onboard a Desktop Support Manager / Desktop Support Team Leader to manage a support team of 6 engineers for a dedicated managed support service working on site for our customer who are a Global Asset Manager.
The successful candidate should have the skills and experience included below;
*Day to Day team management and resource scheduling of 1st and 2nd support teams.
*Maintain high satisfaction levels and meet or surpass agreed service level agreements.
*Management and Performance Reporting, monitor and report on agreed SLA’s. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
*EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
*With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required.
*The EMEA Desktop Support Manager / Team Leader will expected to interlock with the APAC Team Leader. High priority incidents are to be worked on collaboratively using a follow the sun model.
*Interaction with peers in APAC as part of continuity of Global Service.
*The EMEA TSL will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations.
*Ensure our support teams consistently exceed customer expectations.
Desktop Support Manager / Desktop Support Team Leader
£45-50k + Benefits, London
£45-50k + Benefits, London
Bench IT are looking to onboard a Desktop Support Manager / Desktop Support Team Leader to manage a support team of 6 engineers for a dedicated managed support service working on site for our customer who are a Global Asset Manager.
The successful candidate should have the skills and experience included below;
*Day to Day team management and resource scheduling of 1st and 2nd support teams.
*Maintain high satisfaction levels and meet or surpass agreed service level agreements.
*Management and Performance Reporting, monitor and report on agreed SLA’s. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
*EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
*With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required.
*The EMEA Desktop Support Manager / Team Leader will expected to interlock with the APAC Team Leader. High priority incidents are to be worked on collaboratively using a follow the sun model.
*Interaction with peers in APAC as part of continuity of Global Service.
*The EMEA TSL will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations.
*Ensure our support teams consistently exceed customer expectations.
Desktop Support Manager / Desktop Support Team Leader
£45-50k + Benefits, London
Job number 1889529
metapel
Company Details:
Bench IT - TEAM
Bench IT is a boutique technical resourcing company specialising in bespoke recruitment, project and professional services. We are based in the City o...