Company description:
ClearCourse
Job description:
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:
*Dealing with members enquiries and requests
*Handling inbound calls, responding to emails, processing payments and updating member records
*Assisting with incoming post and despatch of member correspondence
*Assisting with a telephone campaign, relating to members renewals
*25+ calls per hour - creating a personable and engaging experience
*Leaving voicemails for anyone who have not answered
*Updating held  contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
*Training in our brand new Birmingham office
*Hybrid 2 days per week in office
The ideal person for this role will be:
*Previous office admin customer service experience 2 years+
*Excellent telephone manner
*Good communication skills both verbal and written
*Good attention to detail
*Ability to make 28-30 outbound calls per hour
*Previous experience using microsoft outlook, excel and word
If this sounds like the flexible, short term role you have been looking for we would love to receive your application.