Claims Governance Manager
  • England,London,City of London
  • full-time
  • Competitive salary
Job Description:
Are you a governance professional with experience in the Lloyd’s and London insurance market? Are you ready to play a pivotal role in driving a robust claims governance framework? If so, we have an exciting opportunity for you!
About the Role:
As the Wholesale Claims Governance Manager, you’ll be at the forefront of ensuring compliance and oversight within a leading claims team that manages both company market and Lloyd’s of London claims. Collaborating closely with leadership and cross-functional teams, you’ll provide critical input on governance matters, oversee regulatory relationships, and contribute to a high-performing, customer-centric claims operation.
Key Responsibilities:
*Ensure compliance with claims and delegated claims standards, including leading annual reviews and attestations.
*Manage key relationships and requirements under the Lloyd’s Principles for Doing Business framework.
*Own the year-end financial audit process and internal audits of claims processes and controls.
*Lead the governance response to regulatory changes and oversee the claims declinature and complaints processes.
*Oversee and develop quality assurance functions, including peer and technical review processes.
What We’re Looking For:
*Extensive governance experience, ideally within claims or technical insurance.
*Strong knowledge of Lloyd’s and London market frameworks.
*Proactive approach to process improvement and oversight of risk control frameworks.
*Experience managing regulator expectations and understanding consumer duty frameworks.
*Excellent stakeholder management, reporting, and leadership skills.
Why Join Us?
This is your chance to be part of a claims team recognised for excellence, working towards ambitious growth goals. Here, you’ll find a people-first culture that values relationships, collaboration, and innovation. We’re dedicated to leaving a lasting impact on our employees, customers, and communities.

We welcome candidates from all backgrounds and are supportive of flexible working arrangements. If you’re ready to take your career to the next level, we’d love to hear from you.

How to Apply:

To apply or learn more about this exciting opportunity, please click Apply Now

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Job number 1890389
metapel
Company Details:
Avencia Consulting
Avencia is your talent outsourcing partner. We bring a fresh perspective to recruitment outsourcing, favouring simplicity over complexity, quality ove...
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