*HR Document Consultant
*£23,000-£25,000
*Fully office based role (essential)
*Based in Hinckley, Leicestershire
*8:30am - 5pm
*2 stage interview process
*Working for a HR Consultancy firm
Client Details
*HR Document Consultant
*£23,000-£25,000
*Fully office based role (essential)
*Based in Hinckley, Leicestershire
*8:30am - 5pm
*2 stage interview process
*Working for a HR Consultancy firm
Description
*Produce documentation and manage client requirements via video call
*Manage relationships with a large volume of clients
*Manage the documentation inbox, responding and actioning queries within the agreed SLA
*Attend 4 meetings per day, with different clients and industries
*Responsible for drafting client documentation
*Meet personal and department KPIs and SLAs
*Guide clients, provide advice, answer queries related to all employment law/HR queries
*Must be confident speaking to clients via phone, email and face to face on a daily basis
*Refer appropriate products and services to clients
Profile
*HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
*Excellent customer service skills
*Able to support and pro-actively meet KPI’s
*Able to work to tight deadlines and competing priorities
*Able to manage relationships with clients and stakeholders at all levels
*Able to manage an efficient and seamless service to clients
*Excellent written, documentation and reporting skills
*Knowledge of HR processes and legislation
*Remain professional in a fast-paced environment
*Comfortable selling products and generating new business
Job Offer
*HR Document Consultant
*£23,000-£25,000
*Fully office based role (essential)
*Based in Hinckley, Leicestershire
*8:30am - 5pm
*2 stage interview process
*Progression encouraged
Benefits:
*25 days holiday + 8 bank holidays
*Extra day of for your birthday
*Access to the Employee Assistance Programme
*Private medical (with length of service)
*Discretionary profit share