Service Desk Scheduler

About the role
This role provides support with scheduling Field Engineers to provide on-site break-fix
support to our client base.

The working hours will be:
40 hours per week
Tuesday - Saturday 08:30-17:30 this is flexible on days but must include a Saturday

Your key tasks and responsibilities will include:
The Scheduling coordinator supports our UK and Ireland workforce by managing various
aspects of operational support. This role is ideal for someone highly organised, eager to gain
hands-on experience, and ready to thrive in a fast-paced environment.
With excellent career progression opportunities, this role is perfect for anyone looking to
develop skills in operations and administration while playing a vital part in our team’s
success.

Key Responsibilities:
* Arranging Field Engineer diaries
* Liaising with Service Desk to schedule visits
* Reporting on diary entries and visits
* Logging support desk interactions in our ticketing system.
* Escalating problems to other departments as needed.
* Utilising the Autotask ticketing system to support business needs.
* Supporting health and safety initiatives and compliance. The above is not an
exhaustive list of duties and you may be expected to perform different tasks as
necessary to meet the overall business objectives of the organisation.