Head of IT Customer Management Insurance Experience
other jobs Eames Consulting
Added before 1 hours
- England,London,City of London
- full-time
- £550 - £600 per day
Job Description:
Job Title: Head of IT Customer Management
Location: Hybrid Working (UK-based)
Rate: £550-600 per day (Outside IR35)
We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.
Key Responsibilities:
*Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
*Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
*Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
*Drive the delivery of automation solutions within the IT landscape to improve operational efficiency’s and streamline customer-facing processes.
*Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
*Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.
Key Requirements:
*Proven experience leading IT operations and platforms within the insurance or financial services industry.
*Strong background in IT architecture with a focus on customer management solutions.
*Hands-on experience driving automation initiatives to enhance operational efficiency’s in a financial services setting.
*Deep understanding of compliance and regulatory frameworks within financial services and insurance.
*Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
*Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.
If you’re a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!
Eames Consulting is acting as an Employment Business in relation to this vacancy.
Location: Hybrid Working (UK-based)
Rate: £550-600 per day (Outside IR35)
We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.
Key Responsibilities:
*Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
*Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
*Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
*Drive the delivery of automation solutions within the IT landscape to improve operational efficiency’s and streamline customer-facing processes.
*Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
*Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.
Key Requirements:
*Proven experience leading IT operations and platforms within the insurance or financial services industry.
*Strong background in IT architecture with a focus on customer management solutions.
*Hands-on experience driving automation initiatives to enhance operational efficiency’s in a financial services setting.
*Deep understanding of compliance and regulatory frameworks within financial services and insurance.
*Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
*Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.
If you’re a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!
Eames Consulting is acting as an Employment Business in relation to this vacancy.
Job number 1897712
metapel
Company Details:
Eames Consulting
Company size: 100–249 employees
Industry: Financial Services
Eames connects the insurance, financial services and technology sectors with the talent needed to succeed.With over 130 specialist consultants across ...